Return Policy - Ly Sports
Can I cancel my order once I have placed it?
You can cancel your order at any time up to the time it ships to you at no penalty. You may also cancel your order after it has been shipped to you. Simply wait for it to arrive and ship it back to us. Shipping charges are non refundable. Please contact us via phone or email with your concerns about the order before returning it.
Can I return an item I ordered if it does not fit or if I am not happy with it?
Yes you can return any item up to 30 days after the ship date. But before you return the item you must contact us for return approval. Some restrictions apply:
- items must be returned in their original packaging and with tags attached
- all merchandise must be unworn and unwashed
- all items are subject to inspection
- shipping costs are non-refundable
- some items cannot be returned unless there is a manufacturer’s defect, such as fins and goggles
- some items can only be returned for store credit
Why can’t I return fins and goggles?
For hygiene reasons, goggles and fins may not be returned unless a manufacturer defect has occurred.
I ordered a size that does not fit me. What is the fastest way to get it exchanged for the correct size?
The fastest way to get the correct size shipped is to contact our store associates to arrange the switch. Return the item that does not fit, and we will ship the correct size to you.